Frequently Asked Questions

You can register by selecting "Sign in with shop" at the top of our homepage.

Yes, here are the membership benefits:

Welcome discount Coupons.

A discount coupon of USD 5 will be issued for purchases over USD 60, and USD 10 for purchases over USD 100. These will be sent to your registered email upon signup. * Please note that if you do not consent to providing personal information, email delivery will not be possible and you will not receive the discount coupons.

You can enjoy exclusive weekday deals, various promotional events, and free gifts. If you agree to receive SMS and email notifications, we will also send you updates about ongoing promotions.

You can delete your account by following the steps below:

For individual users:
Go to My Page → Account Settings → Edit Profile → Click "Delete Account" at he bottom right

● Re-registration using the same email is not allowed within 30 days of withdrawal.
● After deletion, product after-sales services, returns, or exchanges cannot be processed.
● You can withdraw only from the 8th day after completing all orders, including payments, cancellations, returns, or exchanges. Ongoing orders may lead to missing deliveries or refunds.

Yes, your personal information will be completely deleted upon withdrawal. However, in accordance with the Consumer Protection Act in E-commerce, records related to transactions will be retained for a certain period.

Yes, you can. However, you cannot use the same email address within 30 days of deletion.

Yes, guest checkout is not available. You must register and log in to place an order.

You can update your information via:
My Page → Account Settings → Edit Profile

You can update your personal information via:
My Page → Account Settings → Edit Profile

Use the "Find ID" or "Find Password" option on the login screen.
If you still cannot retrieve your credentials, please contact us via [Chat Support].

Yes, you can update you ID or email address via:
My Page → Account Settings → Edit Profile

My Page → Account Settings → Edit Profile

You must sign up as a member of PROTO MARKET to place an order.

You can reorder from your previous purchase history.

Go to: My Page → Order Management → Order/Shipping Status → Select a date range
From there, click into the order details and re-add items to your cart.

Unfortunately, payment methods cannot be changed after an order is placed.
If your item hasn't snipped yet, please cancel the order and place a new one.

Changes to product options after an order is placed are not possible.
If the item hasn't shipped, please cancel the order and reorder with your preferred option.

Go to My Page → Order Management → Order/Shipping Status.

Please capture the error screen and contact us via [Chat Support].

Go to My Page → Order Management → Order/Shipping Status.

No. Please cancel the order and place a new one.

If your order status is "Order Received" or "Payment Completed." you can modify the shipping address online.
If the status is "Preparing for Shipment" or "Shipped," please contact us via [Chat Support].

Once the item has been shipped, the delivery address can no longer be changed.

If the status shows "Delivered" but you haven't received the package, please first check if it was received on you behalf (e.g., by a security guard, in a parcel locker, or by a colleague).
If the item is still missing, please contact us via [Chat Support].

If tracking information is unavailable, your order may still be in the shipping preparation stage or may have been shipped the same day and the tracking number has not yet been registered.
Tracking via the courier system usually becomes available the next morning after shipment.
Tracking times may vary depending on the courier.
Path: My Page → Orders/Delivery → Order Details → Track Shipment (click tracking number)

You can check your estimated delivery date via Orders/Delivery Tracking.
Path: My Page → Orders/Delivery → Order Details → Track Shipment (click tracking number)
Delivery to remote or island areas may take an additional 3-5 days. Delays may also occur due to weather, order volume, or holidays.

We're very sorry for the inconvenience. You can request a return or exchange through the site.

How to Request Return/Exchange:
My Page → Order/Delivery → Order Details → [Return]
Follow the steps for the appropriate reason.

Need help? Contact [Chat Support].

Orders may be split into multiple packages, which could be delivered on different dates depending on the courier.

To check delivery status:
My Page → Order/Delivery → Order Details → [Tracking Info]

Still need help? Please contact [Chat Support].

Delays can occur due to stock shortages, shipping methods, remote area delivery, or unforessen cicumstances. We will contact you if special situations arise.

We're sorry about that. Please provide the following photos for damage verification:

Shipping label (with tracking number visible)

Outer box (showing any damage)

Inner packaging (with cushioning and item)

Damaged part of the product

Please send these photos to us via [Chat Support].

You can find products using category navigation or the search bar.
Search Function: Enter the product model name, product code, or relavant keywords in the search bar.
Category navigation: Click in the upper left corner of the homepage and select your desired category

You can add items to your wishlist.
click the "Add to Wishlist" button on the product details page.
View saved items via [Wishlist] at the top of the homepage.

Restock dates are listed on the product page. If no information is available, please contact us via [Chat Support].

Warranty service is only available for items purchased from our store.
Please prepare your order number and details, then contact us via [Vhat Support].

Yes! We offer free shipping coupons each month to selected reviewers.

You can write a review once your order has been marked as delivered.

Every month, selected reviewers will receive a free shipping coupon.

Reviews cannot be edited or deleted once submitted.

Inappropriate content such as false claims, offensive language, plagiarism, or impersonation may be removed without notice

All reviews are subject to verification and moderation in accordance with our content policies.

Unfortunately, once submitted, reviews cannot be edited or deleted.

You can cancel your order directly via My Page.
Go to: My Page → Order History → View Details → Cancel

Go to: My Page → Order History → Cancellations/Returns/Exchanges

Refund processing is completed on our end upon cancellation.
However, it may take a few business days for the amount to appear in your account depending on the card issuer

We sincerely apologize for the inconvenience.
If you selected the option "Cancel and refund immediately for out-of-stock items" at checkout, a refund will be issued automatically, and you'll receive a notification via SMS or e-mail.

Within 7 days of receiving the item.

Returns/exchanges are not accepted in the following cases:

Request made after the eligible period

Prodcut damaged due to customer negligence

Missing parts/accessories

Go to: My Page → Order History → View Details → Return

If it cannot be processed, Please contact Chat Support.

Exchanges are only available for defective, wrong, or damaged items and must be for the same product.
If you'd like a different item, please return the original and place a new order.

Contact Chat Support to confirm the issue and availability.

If the return is due to customer's reason (e.g. change of mind, mistaken order),
→ The customer is responsible for the return shipping cost.

If the return is due PROTO MARKET's fault (e.g. defective, damaged, or wrong item),
→ PROTO MARKET will cover the return shipping cost.